Refund policy

Order Cancellations

Orders may be cancelled within 6 hours of being placed.

If your order is cancelled within this time frame, you’ll receive a full refund to your original payment method.

After 6 hours, your order is automatically processed and registered in our fulfillment system. Once this happens, the order can no longer be cancelled.

90-Day Results Guarantee

We offer a 90-day Results Guarantee. Use your device for 30 minutes daily for the full 90 days, following the provided instructions. If you do not experience any improvement after completing the 90-day routine, contact us for a full refund.

Refund requests made before completing the full 90 days, or where the product was not used consistently as directed, are not eligible.

Returns (If Applicable)

We offer support within 90 days of delivery if your item arrives defective, damaged, or is not functioning as intended due to a manufacturing issue.

To review a claim, we may require:

Proof of purchase
Photos or videos showing the issue
Details about how the product was used

Damage caused by improper use, excessive force, over-adjustment, failure to follow instructions, or normal wear and tear is not considered a product defect and is not eligible for a refund or replacement.

We do not accept returns or refunds for change of mind, no longer needing the product, personal or medical decisions, preference-based reasons, or ordering by mistake.

Please contact us before sending anything back. Items sent back without prior approval will not be accepted.

Customers are responsible for ensuring that returned items are shipped with a trackable shipping method. We are not responsible for returns lost in transit.

Note: If a return is required, the customer is responsible for return shipping costs. In certain cases, we may offer alternative resolutions at our discretion. We do not charge any restocking fees.

Refunds (If Applicable)

Once your claim has been reviewed, we’ll notify you by email whether it has been approved or rejected. If approved, a refund or replacement will be issued. In some cases, we may require the item to be returned for inspection before issuing a refund.

If approved:

Your refund will be automatically issued to your original payment method
Processing time depends on your bank or card provider

Items that show signs of use, damage, or missing original packaging may be subject to a partial refund or may not be eligible for a refund.

If an order is refused at delivery or not claimed and returned to the sender, the order may not be eligible for a refund.

Orders marked as delivered by the carrier are considered successfully delivered and fulfilled.

Please note: Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an order is processed and fulfilled based on the shipping details submitted by the customer, and delivery issues arise due to an incorrect or incomplete address, the order may not be eligible for a refund or replacement.

Refunds are not available for digital products or downloadable items.

Exceptions / Non-Returnable Items

Certain types of items are not eligible for return, including but not limited to:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care goods (such as beauty or hygiene products)
Hazardous materials, flammable liquids, or gases
Digital products and downloadable items (such as digital guides, e-books, programs, or other non-physical content) and gift cards

Additionally, we do not accept returns or refunds for:

Change of mind
No longer needing the product
Personal or medical decisions (including choosing alternative treatments or procedures)
Preference-based reasons
Ordering by mistake

If you’re unsure whether your item qualifies, please contact us before purchasing or initiating a return.

Product Use & Misuse

Our products are designed to be used according to the provided instructions.

Refunds or replacements are not available for damage caused by:

Improper use
Excessive force or over-adjustment
Failure to follow instructions
General wear and tear over time

We reserve the right to assess the condition of the product and determine whether the issue is due to a manufacturing defect or misuse.

Late or Missing Refunds

If you haven’t received your refund yet:

Double-check your bank account
Contact your credit card provider - posting times can vary
Reach out to your bank for further details

If you’ve done all of the above and still haven’t received your refund, please contact us at contact@shopcuralis.com.

Return Address

Please contact us at contact@shopcuralis.com before returning any item.

We will provide you with the correct return address and detailed instructions.
Items sent back without prior approval will not be accepted.

Curalis reserves the right to modify or update this policy at any time, without prior notice. We reserve the right to deny any claim that does not meet the conditions outlined in this policy.
Any changes will take effect immediately upon being posted on this page.